There are the answers to the question you may have :


If you have any other question, please call us at (+ 44) 02 032 87 30 77 or send us an email at service@myvitibox.com

 

1. I WOULD LIKE TO PUT THE FIRST VITIBOX UNDER THE CHRISMAS TREE. WILL IT BE DELIVERED SOON ENOUGH?

Yes. If you order before the first of December, you will get your VitiBox between the 10th and the 20th of December.

2. WHEN WILL I RECEIVE MY FIRST VITIBOX

You will receive your first VitiBox between the 10th and the 20th of the month following your order. Thus, if you order the 25th of November, you will receive your first vitibox between the 10th and the 20th of December

3. I WANT MY FIRST VITIBOX TO BE DELIVERED AT AN OTHER ADRESS. HOW CAN I DO IT?

If it is a gift tant that you wish to receive your first vitibox at an other adress to make the gift on d-day, you an fill in that adress while placing your order, and then you'll just have to modify the delivery adress next month from your account sapce on www.myvitibox.co.uk.

Otherwise, if it is easier for you, you can also send us an email after you placed your order at service@myvitibox.com in order to tell us that you want us to ship the first box at an other adress, and we will send the box only for the ifrst month to the address you give us. 

4. I WANT TO QUICKLY PRINT A GIFT CARD. IS IT POSSIBLE?

Immediatly after you placed your order, you will receive a confirmation email with a gift card attached. You can print that gift card to make the gift. You can as well download a blank gift card following that link. 

5. HOW LONG DOES THE SUBSCRIPTION LAST? IS IT BINDING?

You can choose a non binding subscription, with a direct debit the first of each month, or you can choose a 3, 6 or 12 months subscription with a one time payment.  

6. HOW CAN I BE ASSURED THAT THE PERSON THE GIFT IS FOR WILL NOT RECEIVE ANY EMAIL BEFORE THE 30TH OF NEXT MONTH?

In order not to ruin the suprise, we won't send any email to the gift reciver beofre the 30th of the following month. For example, if you place an order on the 25th of November, we won't send any email before the 30th of December. 

7. HOW DOES ALAIN GOUSSE, MYVITIBOX'S SOMMELIER, CHOOSES THE WINES THAT I WILL DISCOVER IN MY WINE BOX?

Our sommelier Alain Gousse loves to visit France's vineyards looking for the most incredible wines. He tastes every week dozens of wines (sometimes hundreds!) and selects only one wine out of twenty tasted.